Privacy Policy

1. Introduction

Welcome to IKIGAI Auto Parts ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, in compliance with the United Arab Emirates Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

2. Data Collection

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, company name, and shipping address when you request a quote or contact us.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
• Transaction Data: Details about payments and products sourced from us (note: we do not store sensitive payment card details directly).

3. Purpose of Data Processing

We process your personal data for the following lawful purposes:

• To provide and manage our services, including processing orders, shipping, and logistics.
• To communicate with you regarding quotes, inquiries, and customer support.
• To comply with legal obligations regarding export/import regulations and UAE laws.
• To improve our website functionality and user experience.

4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and strict access controls for our employees and partners.

5. Sharing of Information

We do not sell your personal data. However, we may share your information with trusted third parties solely for business operations, including:

• Logistics and shipping partners to fulfill deliveries.
• Government authorities if required by UAE law or international export regulations.

6. International Data Transfers

As a global export company, your data may be transferred to countries outside the UAE for shipping purposes. We ensure such transfers comply with applicable data protection laws and that adequate safeguards are in place.

7. Your Rights

Under the UAE PDPL, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("Right to be Forgotten"), subject to legal retention requirements.
• Right to Restrict Processing: Request to limit how we use your data.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@ikigaiautoparts.com
Address: Meydan Grandstand, 6th Floor Meydan road, Nad Al Sheba, Dubai, UAE

Last Updated: January 2026