Shipping Information

Reliable global logistics to over 85 countries

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1. Shipping Overview

At IKIGAI Auto Parts, we specialize in the export and global logistics of automotive spare parts. Based in Dubai, a strategic logistics hub, we ensure efficient and timely delivery to our partners in over 85 countries across Africa, The Middle East, Asia, and Europe.

2. Order Processing & Lead Times

Our processing times vary based on order volume and part availability:

  • Quotations: Request a quote, and our team will respond within 24 hours.
  • Order Preparation: Typically takes 2-5 business days for in-stock items. Special orders may require additional time.
  • Dispatch: Once prepared and inspected, goods are handed over to our freight partners immediately.

3. Shipping Methods

We offer flexible shipping solutions tailored to your needs:

  • Air Freight: For urgent requirements (Express & Cargo options).
  • Sea Freight: For bulk orders (LCL & FCL containers).
  • Land Transport: For GCC and neighboring regions.

4. Customs & Import Duties

IKIGAI Auto Parts handles all export documentation from the UAE. However, import duties, taxes, and customs clearance charges in the destination country are the responsibility of the buyer. We provide all necessary documents (Commercial Invoice, Packing List, Certificate of Origin, Bill of Lading) to facilitate smooth clearance.

5. Packaging & Safety

We take pride in our packaging standards. All parts are securely packed using high-quality materials to prevent damage during transit. We use wooden crates, pallets, and reinforced boxes depending on the nature of the items (e.g., fragile glass, heavy engine parts, body panels).

6. Damages & Claims

While we ensure every shipment leaves our warehouse in perfect condition, transit incidents can happen.

  • Please inspect your shipment immediately upon arrival.
  • If you notice any damage or missing items, notify us within 3 business days of receipt with photos and a detailed report.
  • We will work with the freight carrier to resolve the claim efficiently.

7. Contact Logistics Team

For updates on your shipment or specific shipping inquiries, please reach out to our team:

Email: info@ikigaiautoparts.com
WhatsApp: +971 50 736 3657